How to Recover Your True Finance Account or Manage Your Subscription After Changing Your Phone Number
If you’ve changed your phone number and are unable to access your True Finance account or need to manage your subscription, follow the steps below to recover your account or make necessary changes.
Account Recovery Process
If your True Finance account is linked to an old phone number or another user, you can recover it by following these steps:
Step 1: Delete Any Duplicate Account
If you created a new account with your new phone number, delete it first:
Sign in to the True Finance app using your new phone number.
Open the Settings menu.
Tap the Edit option.
Select Delete Account to remove the duplicate account.
Step 2: Recover Your Original Account
Once the duplicate account is deleted, recover your original account:
Tap Sign in to Existing Account on the login screen.
Select Account Recovery.
Enter your previous phone number and email address.
Check your email for a confirmation code and enter it in the app.
Update your account with your new phone number to complete the recovery process.
Subscription Cancellation and Refund Policies
If you are unable to access your account and need to cancel your subscription, or if you were charged while your account was inaccessible, here’s what you need to know:
Canceling Your Subscription: You can cancel your subscription through the True Finance app. Go to the Explore tab, tap the Settings icon, and select Manage Subscription. From there, you can cancel or modify your subscription.
Refund Eligibility: If you were charged while your account was linked to the wrong profile, you may be eligible for a refund. After canceling the subscription, the refund will be issued back to your original payment method.
Legacy Plans: If you are on a legacy or grandfathered plan, canceling your subscription may forfeit your special pricing. Any future re-subscription will be at the current rate.
FAQs for Common Scenarios
What if my bank account is linked to another True Finance account?
If your bank account is associated with another True Finance account, ensure the new phone number isn’t tied to a different account. Follow the account recovery steps above to regain access to your original account.
Can I recover my account if it’s linked to another user?
Yes, you can recover your account even if it’s linked to another user. Follow the same account recovery process outlined above.
By following these steps, you can regain access to your True Finance account, manage your subscription, and ensure uninterrupted service. If you encounter any issues, contact True Finance support for further assistance.