The Earn tab has three sections. Each is managed by a different team:
Play for Rewards: games managed by our partner AdJoe
Play Games. Earn Cash.: games managed by our partner Besitos
Easy Tasks, Real Payouts: tasks managed directly by True Finance
Only the team that manages an offer can see your activity and confirm your reward, so contacting the right one is the quickest way to get it resolved.
Step 1: Check before you contact support
Confirm you finished every requirement. Rewards are only issued when every step in the offer is completed exactly as described.
Confirm tracking was enabled. Allow tracking when you download and open the app or game. If tracking is off, your activity can't be recorded.
Confirm you're eligible. Most offers are for first-time users only. If you've used the app or service before, you won't qualify.
Allow time for rewards to process.
Games (Play for Rewards and Play Games. Earn Cash.): up to 72 hours.
Tasks (Easy Tasks, Real Payouts): up to 60 days. Timing varies by task.
Step 2: Contact the right team
Play for Rewards (AdJoe)
Tap the game you're having an issue with.
Scroll to the bottom of the page. In grey text you'll see: "Our partner for this offer is AdJoe. For support on this and other offers, click here."
Tap the link to reach AdJoe support.
Play Games. Earn Cash. (Besitos)
Tap the game you're having an issue with.
Scroll to the bottom of the page. In grey text you'll see: "Our partner for this offer is Besitos. For support on this and other offers, click here."
Tap the link to reach Besitos support.
Please note: True Finance can't see activity, issue rewards, or decide disputes for games managed by AdJoe or Besitos. The partner can resolve these fastest.
Easy Tasks, Real Payouts (True Finance)
Contact True Finance support at contact@jointrue.com, or in the app under Settings > Support. Please include:
The task name
The date you completed it
The email connected to your True Finance account
Any screenshots or confirmation emails