So sorry you're having issues with verifying your account! If you're encountering any issues with verification, try the following:
Make sure you have the latest version of the app. You can check this by going into the App Store (either iOS or Android) and seeing if your version is up-to-date.
Try closing the app and restarting it. You may want to try turning your phone off and then back on.
If neither of the above work, please reach out to us either in the chat or via e-mail at contact@jointrue.com.