Understanding Your Cash Advance Repayment Date
Once your cash advance is delivered to your linked bank account, your repayment date will automatically be set to your next payday and displayed in the Advance tab of the app.
Linking the Right Bank Account
Make sure your direct deposit account is connected through Plaid. If you link a different account, we may not be able to accurately determine your income or payday, which can affect your repayment schedule.
If needed, we can update your repayment date manually — just contact support after your advance is complete.
How Repayment Works
Your repayment date is based on payroll data from your Plaid-linked account.
We’ll attempt to collect repayment automatically on that date.
Please ensure your account has a positive balance to avoid failed payments.
If your payment has failed, we recommend contacting your bank directly for more information. All failed payments are processed according to your bank’s rules and systems — including insufficient funds, account restrictions, or security blocks. These issues are outside of True Finance’s control. Once the issue is resolved with your bank, you can retry the payment or reach out to our support team if you need further assistance.
Note: Occasionally, Plaid may misidentify your pay date. When requesting an advance, you’ll have a chance to review the repayment date. If it’s incorrect, notify us once the advance is complete and we’ll adjust it.
Want to Pay Early or Try a Payment Again?
You can also choose to "Repay Now" anytime from the Advance tab. Just tap the button and confirm your instant repayment — it's quick and easy.