The security of your account is our top priority.
True Finance will never ask you for your full social security number other than when signing up for the app. We will also never ask for your text message (SMS) or email verification codes, passwords or PINs.
Be cautious if you receive unsolicited emails, phone calls or social media messages prompting you to take action or share sensitive information. All True communication will come from an @jointrue.com e-mail address.
Here are some helpful tips to protect your account:
Keep an eye out for scams and phishing attempts
If something sounds too good to be true, it likely is. True will never ask for your login information or ask you to login on any website.
Scammers will often entice you into clicking on a link on a premise of false winnings and promises of money. True will never send you these.
Create a strong password
Use a strong password for your True account. If you receive text message (SMS) or e-mail verification codes that you did not request, we recommend changing your password.
Never share your SMS or email verification codes with anyone else. If someone contacts you asking for it, it is a scam.
Keep an eye out for social media scams
Imposters will often take our branding and True Finance images to impersonate us. We will never message or DM our members. You can report any impersonators through your social media app.
True's official social media accounts are:
If you believe your account may have been compromised, please contact us as soon as possible.