f you receiving the following error when installing the TrueFire 3 desktop app:
{"error":{"code":999,"message":"not found","description":"the requested resource could not be found at this uri"}}
There is another program on your computer that is using the same port this player is trying to connect through. Changing to a new port should establish a new connection and allow the program to run.
There is a file in the backend of the program files that may need to be tweaked to get this program to open. If you feel comfortable, you can navigate to:
MAC: USERNAME\Library\Application Support\TrueFire 3
(command + shift + . "dot" to show hidden files)
WINDOWS: C:\Users\USERNAME\AppData\Roaming\TrueFire 3
Locate and open the "port.ini" file and change the number to 8200 or 8100 to try to connect via a different port.
Then you can reopen the player, and it should load properly.
Please feel free to give us a call, and we can remotely login to your machine to help troubleshoot. Phone support is open Monday-Friday from 9-6 pm EST at 800-222-3366.
Windows
