To redeem a Gift Certificate, go to the Account Overview page and enter your code in the Wallet: https://truefire.com/dashboard/account-overview/. Then, in your Cart under Order Summary, click "apply" to use the available balance towards your order. Gift certificates are available at TrueFire.com/gift-certificates.
To redeem a Course or Jam credit, visit https://truefire.com/redeem and follow the instructions on your screen.
There are a few exceptions, so if you don't have instructions and need help, email help@truefire.com or call 1-800-222-3366, Monday to Friday.