By default, requests sent to customers who have already received an SMS review request will be skipped.
However, you can change the Zapier settings to re-send requests to customers who were previously contacted via SMS.
To edit this setting, go to your Account Settings
Click EDIT next to the business you'd like to update.
Scroll to the RESEND SETTINGS section at the very bottom of the page.
To allow resending to previously contacted phone numbers, select "Resend even if the customer was previously sent an SMS review request."
With resend settings enabled, you gain additional controls—such as excluding customers who have previously clicked on a review link and setting a specific number of days or months to wait before resending a request to repeat customers.