Direct Link
With the Direct Link contact type, your customers will see your connected review websites as soon as they click the link in your SMS or Email. In the example below, Google is shown for the customer to leave a review on.
You can enable a direct feedback button for the Direct Link option by click the checkbox under the Direct Feedback.
Enabling a direct feedback button gives the customer the ability to give you feedback without writing a potentially negative review. When they click the feedback button, they will see a form to write their feedback. You can also include other contact options below it, like call, text or email. You can remove these from your settings.
