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Q&A Widget

Learn how the Q&A widget turns your pods into interactive, two-way communication spaces where internal teams and external stakeholders can ask and answer questions together.

Written by Russell Mitchell
Updated today

What is the Q&A Widget?

The Q&A widget is a collaborative widget that turns your pods from static information hubs into interactive, two-way communication spaces.

It allows your team and external stakeholders to ask and answer questions directly inside a pod, keeping all communication visible, organised, and tied to the deal or onboarding process.

The widget supports:

  • Multiple questions per widget

  • Multiple answers per question

  • Contributions from both internal and external users

  • A shared, visible thread of communication for all pod participants

Why we built it

Questions happen constantly during sales and onboarding - but they usually end up scattered across email, Slack, and calls. This means context gets fragmented, teams repeat themselves, and there is no persistent record of key discussions.

The Q&A widget brings all of that into the pod, so every question and answer is visible to all stakeholders in one place.

What you can do

Adding and managing questions

  • Create a new question using the Add new button

  • Edit questions you have created

  • Duplicate questions to reuse their structure

  • Reorder questions in edit mode

  • Delete your own questions (you cannot delete questions created by others)

Adding and managing answers

  • Add an answer to any question in the widget

  • Multiple answers can exist under a single question

  • Submit an answer by pressing Enter or clicking the check button

  • Edit or delete your own answers at any time

  • All answers are immediately visible to every user with pod access

Collaboration model

  • Both pod editors and viewers can ask and answer questions

  • Users cannot edit or delete content created by others

  • All activity is visible to all pod participants in real time

Customisation

You can personalise the visual appearance of the Q&A widget via widget settings. Available options include:

  • Primary button text colour

  • Primary button background colour

  • Secondary button text colour

  • Secondary button background colour

Use cases

Sales

  • Handle objections in one place - prospects can ask about pricing, security, or product capabilities directly in the pod, and your team answers once for all stakeholders to see

  • Multi-stakeholder alignment - legal, procurement, and technical contacts can ask questions in parallel, with all responses visible to everyone

  • Reduce repetition - frequently asked questions get answered once and are available for the whole buying group

  • Build a transparent buying experience - buyers see previous questions and answers, which increases trust and reduces friction

Customer onboarding

  • Centralise onboarding questions - customers ask implementation and setup questions directly in the onboarding pod, and CS teams respond in context

  • Reduce support dependency - answers are visible to the whole customer team, cutting down on repeated queries

  • Surface onboarding blockers - open questions make it easy to see where customers are stuck

  • Async collaboration - teams across different time zones can ask and answer without needing a live call

Customer success and expansion

  • Ongoing account communication - customers can raise questions post-sale within the same pod

  • Capture product feedback - questions highlight gaps, confusion, or feature requests

  • Support renewals and upsells - address concerns directly in the pod during renewal cycles

Internal teams

  • Sales and CS alignment - internal team members can answer each other's questions in context

  • Knowledge sharing - responses become reusable knowledge for future deals

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