Custom Domain FAQs | trumpet's bandstand

What are custom domains?

Adding a custom domain will allow you to use your own domain for hosting and sending Pods. This means instead of a url like “pods.trumpet.app/…” it would be “sales.example.com/…”

What do I need to use custom domains?

You must be on a trumpet enterprise plan for Custom Domains to be enabled in your account.

For custom domains to work, you must have a subdomain created on your existing domain.

You may need to contact your internal tech team to confirm this is set up.

If you own the domain “example.com”, you will need to add the subdomain of your choice, this could be “pods.example.com”, “sales.example.com”, or whatever takes your fancy!

Make sure that the subdomain you are trying to add is not being used elsewhere.

What if I am getting Invalid configuration error?

This is because the domain or subdomain doesn’t exist on any DNS server.

If the domain doesn’t exist - You may need to purchase the domain https://www.godaddy.com/en-uk/domains

If you already have the domain you may need to make sure that you also have the subdomain. This can be done by adding a CNAME record to your DNS records.

You can use https://www.whatsmydns.net/ to check if your domain and subdomain exists on DNS

It can take up to 48 hours for these to be set, if you have both of these in place and still getting the error after this time, contact support.

What if I am getting Pending verification error?

The domain exists on a DNS server, but it is not verified to be used by the trumpet application.

You will need to add a TXT record to your domain, this is shown on the custom domains settings screen

What if I have a wildcard subdomain already set?
After setting the custom domain on trumpet, you will also need to add the below record to your DNS records.
Type: CNAME
Name: <NAME_OF_YOUR_SUBDOMAIN>
Value: cname.vercel-dns.com.

What if I want to change my custom domain?

To change a domain, simply delete and add the new one you would like to use.

Note - any old pod links with the old domain will now not link to your pod, killing your Pods.