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My payment failed, but the same card works for other transactions. Why?

We apologize for the inconvenience.
Payment failures can occur for a variety of reasons, such as your card's spending limit, security settings, or a temporary restriction from your card issuer — making it difficult for us to identify the exact cause on our end.
We recommend contacting your card issuer directly to check whether the payment has been blocked.
If the issue persists, you are also welcome to try a different credit card or contact our support team for assistance.

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