Your safety is a top priority to us. It is at the core of the way we design, build and provide our services to you, including features you use to interact with others on Tune like chat. To help keep you safe, we use a combination of automated tools and trained human agents to review these interactions and act against those who are engaging in harmful or illegal behaviour. See below a description of some of the actions we take to help keep you safe:
To find instances of harmful or illegal behaviour, we use automated tools to scan interactions happening on Tune and also enable you and other members to report such behaviour to us.
Once an issue is raised through a member report or our automated tools, our trained agents can review interactions between members as needed to investigate the matter and decide on the actions to take, which may include removing content, banning the member and/or notifying the appropriate law enforcement resources.
As part of our continuous efforts to improve the safety of our members, we use interactions between members to evaluate, train and improve our automated tools.