An Active Learner is where the ‘Is Active’ status is ‘Yes’.
A Learner must be Active in order to allow activity. Therefore, by default, when a Learner is added to Tuple, they will be deemed Active. You can later mark a Learner as Inactive if required. This can be done at any time based on your policies once you have finished with the Learner.
IMPORTANT NOTES! Marking a Learner as Inactive does NOT delete the Learner from Tuple.
What does Inactive means?
Marking a Learner as Inactive simply means that your organisation will not be billed for any Inactive Learner from the following billing month and onwards.
An Inactive Learner can be reactivated if required. We highly recommend as a good practice to monitor your Learners activities, before the end of the month, so you can better manage Active and Inactive Learners. By doing so, it helps your organisation to not be unnecessarily billed for a Learner that did not have any activities for that month but was not marked as Inactive.
Reasons to change Learner to Inactive include:
You have per Active Learner pricing with Tuple
We highly recommend that you familiarise yourself with how Active Learner pricing is billed
You are an Enterprise Training Organisation or L&D Department and have ex-staff
International College where a Learner has been deported
Learners that you have dismissed over a grievance or other reasons
Deceased Learners
IMPORTANT NOTES: When a Learner is Inactive you will not be able to complete edit actions on the Learner or any linked record. You will only be able to view information relating to the Learner.
You can still download documents and credentials
You can view the records in Exports
If however you need to edit anything on the Learner you will need to set the Learner back to Active
How to set an individual Learner as Inactive
Navigate to the relevant Learner’s Profile page
Change the Toggle Bar from Active to Inactive for the individual Learner
After you have set the Learner to Inactive, you will see this notification on their page:
How to set Learners as Inactive in Bulk
Navigate to the relevant Course Offer
On the Left Navigation Bar, Click on Enrolments
Tick to select the Learners that you want to set as Inactive
At the bottom of the list, Click on the Action Dropdown box and Select Bulk Update Learners
Tick the Tick-Box on the LEFT of 'Is Active' AND DO NOT Tick the Tick-Box to the right of 'Is Active' (Please see screenshot below)
Click Update
How to set Learners with 'Inactive Enrolments' as Inactive (In Bulk)
Navigate to Tuple > Exports
On the Left Navigation Bar, click on Active Learners
In the section Bulk set Learners to Inactive?, Click on Set Learners with Inactive Enrolments to Inactive