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How To Add and Invite a New User
How To Add and Invite a New User

For added security and audit purposes, anyone who needs to access Tuple should have their own personal User Account.

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Written by Andrew Carlton
Updated over 5 years ago

The Tuple Portal is the central login area for Tuple Users. It allows Users to access Tuple SMS and allows Portal Administrators to manage Users.

Note that only Users with Portal Administrator level access can add/invite/modify User Accounts.

Adding a new user is achieved by sending a 'New Invitation'. See steps below:

STEP 1: Send a New Invitation

  1. As the Tuple Portal Administrator, log into the Tuple Portal

  2. Click on the 'Users' tab which will open the 'User Summary' page

  3. Click 'Send a New Invitation'

  4. Type in the User's email address, mobile phone number, first and last Name.  Note that a valid mobile phone number is required for each User as a 6-digit security code will be sent via SMS with they create their User Account.

  5. Select the Business Area that they work in at your organisation

  6. The 'My Contact Details' section will list your name and contact details which will appear in the invitation email – add or change details if required

  7. Click Send – A confirmation message will now appear

  8. Once the User has completed their User Account setup, you will receive a notification via email.

IMPORTANT NOTES: 

  • Be sure to set the country code correctly for the mobile phone number so the invitation will work properly

  • This service is not available for USA phone numbers at this time

  •  You still need to put a zero (0) at the start of the mobile number

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