To modify user access, follow the steps below:
Log in with Portal Administrator level access.
Click on Users - the Manage Users summary page will open
Under 'Profile' will display the number of:
Current Users - by clicking on the number of Current Users, you should be able to see who is currently logged in under the 'Logged into Tuple' column
Invitations that have been Sent, Accepted, Expired, Declined and Cancelled - you can click on the number under each status to view more details if needed
4. Identify the User you need to modify and select the relevant profile
5. On the far right, under 'Action', click Modify
6. The User's current access will appear - to change a User's access, select the access you wish to give them
7. Click Save
IMPORTANT NOTES:
Assigning access level Admin against setting Portal will make that user a Portal Administrator. If User is not a Portal Administrator, select 'None'
If the Portal Administrator leaves the organisation and there are no other Users with Portal Administrator level access, a formal letter from the Managing Director or CEO authorising a User to be granted Portal Administrator access is required.
CRUCIAL: If a member of staff leave the organisation is it crucial that their access be removed, otherwise they will still be able to access Tuple and make changes to your account. See How to Disable a Tuple User's Access