Q: Why am I seeing unexpected rates on my payments processing services?
If you notice rates that differ from what you expected, please refer to your **rate card**, which outlines all applicable fees and rates for your TurnStay payment processing services.
Your rate card is typically **included with your Master Service Agreement** when you first signed up. It lists standard transaction rates, card type fees, and any applicable charges or special pricing arrangements.
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Q: Where can I find my rate card?
You can usually find your rate card:
- Attached as an appendix or schedule in your **Master Service Agreement** with TurnStay.
- By contacting your **TurnStay account manager** or **our support team** at [support@turnstay.com] for a copy. <-- Please confirm this as well
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**Need more help?**
Please reach out to **TurnStay Support** at [support@turnstay.com] or your account manager for assistance.