All cleaners that apply to Turno Marketplace are required to provide an identification document, a recent profile picture, a bio that details their experience, and references that can attest to their cleaning experience. Cleaners are not allowed to join our Marketplace or place bids on offers from potential customers without providing these details.

Cleaners who have joined the Turno Marketplace can also purchase a few badges for their profile to show customers that they are licensed, insured, or bonded, as well as have a background check run depending on where they are located.

If anything happens and you need to have a cleaning re-done, or replace a cleaner, our Turno Cleaner Guarantee makes sure that our support team will help you out.

Cleaners who join our Marketplace can acquire badges to display on their profiles to better earn your trust. When a cleaner purchases a badge request, they are prompted to upload a business license, surety bond, or liability insurance document to be verified. If you see one of these badges on a cleaner's profile, it means that our team has reviewed the respective document and checked that it is valid.

All cleaners operating in the US must pass a background check for criminal activity, conducted by a third-party company for Turno. Cleaners buy this badge through Turno to join our marketplace, and are required to renew it every year in order to continue to use the marketplace. If they pass, a badge will display on their profile as well.

If a cleaner cancels last minute, or if they no-show, we will try our best to find a new cleaner for you. After finding a different cleaner, if there is a difference between the new cleaner’s fee and the original cleaning fee, Turno will pay the difference.

With bad cleanings, we will also help you search for a different teammate and invite you to use the new Cleaner at a discounted price.