As a host, your experiences with cleaners significantly impact your business. Occasionally, you may want to share insights with fellow hosts, offering valuable information when considering a specific cleaner. Here you will learn how to leave a review for a cleaner. 

After you connect with a cleaner (either by invite or by bid), they become part of your cleaning team. However, the option to review them only becomes available after the cleaner accepts at least one project from your schedule.

Once they have accepted a project, you have the option to leave a review at any time, up until two weeks after you disconnect from them. If you find yourself disconnected from a cleaner and wish to review them, reach out to our Customer Support team via live chat or through our email at cs@turno.com.

Navigate to the Teammates tab under My Team on the website version of Turno.

On this page, you'll find a list of cleaners you're connected with. If this is your first review for a cleaner, click "Review now" under their name. If you have previously submitted a review, update it by clicking the number next to the star below their name.

A popup window will open for you to submit or update your review.

First, rate the cleaner by selecting a number of stars from 1 to 5 ⭐. Based on your star rating, tags will appear for you to choose how to describe the cleaner; select at least 1 tag that fits your experience. Optionally, you can also share more details about your experience with the cleaner in the text field.

When finished, click Send Review. Your review will be sent to our team to approve.

After approval, your review will appear on the cleaner's profile for other hosts to see.