As a cleaner, you can receive payments for your projects completed on Turno. If you are a marketplace cleaner, this is a requirement.
Turno does not hold any payment information - Stripe, the third-party payments processor that we use, does. So in order to get paid via Turno by your customers, set up a payout account with Stripe that will be connected to your Turno Cleaner account.
Setting up your Stripe account 💵
To set up your account to receive payments on Turno, first it's necessary to add an address to your account – you can do this from your Profile Settings, or clicking Update my Address in the banner you see on your Payments page:
⚠️ ATTENTION ⚠️
You can't link a Stripe account to receive payments without an address on your Turno account. Enter an address on your profile settings on Turno before connecting Stripe. If you have trouble adding an address, you might need to finish setting up your account (Marketplace application) before linking a Stripe account.
After updating your address, go to the Payments page and click Connect with Stripe:
You'll see the Stripe sign up page where you can create a new account. Enter your email and click Continue to proceed with your account creation:
You'll also be required to add a phone number to enter an SMS code:
After that, follow the instructions on the screen. Once your Stripe account sign up is finished, you should be all set. Payments will be processed automatically when you mark projects as complete (as long as automatic payments are enabled on your customer's side).
In case you need any help with your Stripe sign up, we recommend you contact their support, here:
⚠️ Note to Brazilian cleaners: to receive payments through Turno, also ensure the following:
Additional documentation is necessary in order to have your payout account verified by Stripe: provide an updated ITIN or SSN
A US Stripe account is required in order to receive payments from your US customers through Turno - meaning, even though Stripe works in Brazil, a Brazilian payout account cannot be linked with Turno.
FAQ
Here are some frequently asked questions about setting up your account to receive payments.
I don't have a business website, what should I do?
You don't need to look for a link from any other place. When you create your Stripe account through Turno, our system will pre-populate the business website field, so you can leave it as it is. However, if you do so much as click on the field, we won't auto-populate it anymore. If you have trouble with it, contact us via our live help chat. We can get the automatic link for you so you can add it there.
✍️ If you don't have a business website, leave the "Business website" field untouched on Stripe. We will auto-complete it with a Business link for you.
What is a 'Statement Descriptor'?
A statement descriptor is the description of the charge that customers will see on their statement. This will be visible in payment statements, invoices, and receipts. 💸
By default, it will show "APP.TURNO.COM", but you can edit it. It can be your name followed by "Turno Cleaner", or your cleaning company name as well if you have one.
💡 Remember to choose a name that's easy to recognize to avoid potential chargebacks from Turno customers
In the examples below, you can see how it would look like in your customer's statement if your statement descriptor was set to "YOUR BUSINESS NAME" and if the shortened descriptor was set to only "BUSINESS":
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Statement descriptor example: YOUR BUSINESS NAME | Shortened descriptor example: BUSINESS |
📚 Read more