From declined transactions to additional payments for your teammates, use our Manual Payments feature. This option empowers you to effortlessly manage payment needs that extend beyond the scope of automatic cleaner payments. 💵
Note: If you are a co-host you might not have permission to manage payments on your account due to your main host's settings.
Attention
It is not possible to make payments to a cleaner who is not on your team. If you need to make a payment to a cleaner after you have disconnected from them, ask to talk to an agent on our support chat so we can help you make the payment.
When to use Manual Payments 🏦
Manual Payments give you control over specific payment scenarios, ensuring a seamless and customized transaction experience. This option is useful situations such as:
Your teammate completed a service that was not scheduled on Turno, so they couldn't mark it as complete to trigger an automatic payment.
An automatic payment was declined after your teammate completed the project, so you have to retry it manually.
You are not using automatic payments with your non-marketplace teammates, but would like to pay them via Turno to keep it all in one place.
Your want to send your teammate a tip or any other extra amount separate from the project price.
Marketplace cleaners (those you connect with by accepting a bid) are set up for Automatic Payments by default. In the case of a declined payment to one of these cleaners, make a manual payment. We recommend you check your Payment History to confirm that a payment declined before initiating a manual payment to avoid double payments. ⚠️
The manual payments page 🏦
While logged in to your host account on the website version of Turno, click on the menu icon at the top left of the screen, then go to Payments > Manual Payments.
Searching for a project 🔍
Here you can select a project to pay right away, search for a cleaner or property in the search field, or filter them to only see the ones you want. If you know the project ID, you can type it or paste it on the search field to show a specific project.
You can also check/uncheck the option to hide paid projects. By default, it comes checked so you don't see projects that are already marked as paid (associated with a "Succeeded" transaction).
Filtering projects
Click the "Filter" button to open the filter menu. The filters include the option to select the teammate, the project type, properties, property groups, and/or a date range. You can select multiple teammates, properties, project types or property groups in the filter.
Making a payment for a specific project 💳
Once you have found the project you would like to pay for, click "Pay" on the right of its entry. A pop up will open with the project details and fields where you can enter the payment details.
You will be prompted to select a payment method from the ones you have added to your account. The amount field should populate automatically when you click to pay a specific project. You can enter a different amount if necessary. Here you can also write a description for this payment.
Once you are ready to send the payment to your teammate, click "Send Payment" to confirm.
Making a manual payment that is not associated with a project 💵
You may need to make a payment for something extra that is not associated with a specific project. You can also send those payments through Turno.
On the manual payments page, click "Manual Payment" on the top right.
A pop up will open where you can select the teammate you want to send a payment to, select the currency, enter the amount, and select the payment method from the ones you have in your account. You can also enter a description for the payment.
Once you are ready to send the payment to your teammate, click "Send Payment" to confirm.