From declined transactions to additional payments for your teammates, use our Manual Payments feature. This option empowers you to effortlessly manage payment needs that extend beyond the scope of automatic cleaner payments. 💵
Note: If you are a co-host you might not have permission to manage payments on your account due to your main host's settings.
When to use Manual Payments 🏦
Manual Payments give you control over specific payment scenarios, ensuring a seamless and customized transaction experience. This option is useful situations such as:
Your teammate completed a service that was not scheduled on Turno, so they couldn't mark it as complete to trigger an automatic payment.
An automatic payment was declined after your teammate completed the project, so you have to retry it manually.
You are not using automatic payments with your non-marketplace teammates, but would like to pay them via Turno to keep it all in one place.
Your want to send your teammate a tip or any other extra amount separate from the project price.
Marketplace cleaners (those you connect with by accepting a bid) are set up for Automatic Payments by default. In the case of a declined payment to one of these cleaners, make a manual payment. We recommend you check your Payment History to confirm that a payment declined before initiating a manual payment to avoid double payments. ⚠️
How to make a manual payment 🏦
While logged in to your host account on the website version of Turno, click on the menu icon at the top left of the screen, then go to Payments > Manual Payments.
Then, on the Manual Payments page, you will see fields to fill out with information about the payment.
Explore a detailed breakdown of each field below for some insight into each part of the manual payment page.
Search or select a teammate 👤
Choose the teammate you want to pay – only those with a payment account can be selected. Teammates without an active account will appear grayed out.
Show only from last 30 days 📆
Keep this option checked to ensure the list of projects will show you only projects from the last 30 days.
Hide already paid projects 💸
To prevent double payments, make sure to keep this option checked when paying your teammate for a specific project. When selected, the project list will only display projects that haven't already been paid for.
For a project to be considered paid, it must be associated with a Succeeded transaction. ✅
Search or select a project 🔍
Choose a project from the drop-down menu or type in the property name or project ID. A (Completed) indication will appear next to projects that have already been marked as complete by the teammate.
Currency 💱
Check your chosen currency to minimize the risk of discrepancies or errors.
The Currency options in the drop-down are based on the currencies of your properties. If a specific currency is not listed, make sure to update the currency in your Property Settings to make it available for manual payments. 🚨
Amount 💰
Enter the amount you'd like to send to your teammate. This field should populate automatically when you select a specific project. You can still enter a different amount if a project is selected.
Payment Method 💳
Choose your preferred payment method from the ones added to your account.
Notes to Teammate (optional) 📓
You can use this field to write a note to your teammate. This note will appear in the payment description, visible to both you and the teammate. This field is optional, so you can leave it empty. If you select a project to pay, leaving this field blank will make the payment log show the date and project ID.
Send Payment 💲
After you've filled out the fields, click the Send Payment button at the bottom. After confirming, you will see a notification at the top of the page stating whether the payment was successful (green banner) or if there was an error and it ceclined (red banner).
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