Want to know if your cleaner's payment went through? Check your Turno payment history - it shows you the status of each payment. This article explains what those statuses mean.

When you make a payment to your cleaners on Turno, it will show up in your Payment History. To view it, go to Payments > Payments Settings on the web version of Turno. On the mobile app, go to the "Payments" screen.

You can also use the button below to access this page:

Here is what each payment status means:

The authorized status is only for card payments (credit or debit). It means the payment is ready to go through when your cleaner finishes the respective project. At this stage, the cleaner hasn’t received the money yet. If the project isn’t completed, the authorization gets canceled.

The scheduled status is exclusive to payments made with ACH (bank debit) as the payment method. There are no authorizations for ACH payments, so this status means that the payment is going to start processing after the respective project is marked as completed.

The pending status is exclusive to payments made with ACH (bank debit). ACH payments will have this status while we receive acknowledgment of their success or failure. This process can take 6 business days. Because of this, ACH payments may take up to 7 business days to be reflected in your cleaner's available balance.

A succeeded status means that the payment went through successfully. Either a manual payment has succeeded or, in the case of automatic payments, the cleaner has marked the project as completed and now our payments processor is processing or has processed the payment to your cleaner.

A declined transaction has failed due to an issue with your payment method and the payment or authorization did not pass. Check with your bank to fix a possible issue. When a manual payment is declined, it has to be retried manually once the issue is fixed.

When an authorization declines while you have auto payments on, Turno will retry the payment automatically 1) if you change your payment method or 2) once the cleaner marks the respective project as complete. If a payment declines until after the project is completed, a manual payment may be necessary.

The voided status means the transaction got canceled or has been manually voided. The amount will return to your account or original payment method in 10 days, or has already been refunded.