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Payment Log Statuses for Sending Payments
Payment Log Statuses for Sending Payments

Payments you make to cleaners can have many statuses with different meanings.

Isa avatar
Written by Isa
Updated over a week ago

Whenever a payment is made to your cleaners, you may want to check its status to ensure everything is in order. Turno's payment history contains statuses to update you on the situation of your payments. This article will show you what each status means.

💲 Accessing Payment History

When a transaction is started with your cleaners on Turno, a payment log will show on your Payment History tab, which is located under Payments > Payments Settings on the web version of the platform. On the mobile app, go to the "Payments" screen.

You can also use the button below to access this page:

(You must be logged in to your Turno host account on the website for the button above to work)


📑 Payment Statuses

Payment logs can have the following statuses: Authorized, Scheduled, Declined, Voided, Processing, or Succeeded. Here is what each of them means:

Authorized 💳

The "authorized" status is exclusive to payments made by card (credit or debit). It means that the payment has been authorized and the money is currently on hold to pay your cleaner once they complete the project in question. At this stage, the payment hasn't gone through to the cleaner yet. Authorizations are canceled if the project isn't completed for any reason.

Read more about authorizations here:

Scheduled 🕒

The "scheduled" status is exclusive to payments made using ACH (bank debit) as the payment method. There are no authorizations for ACH payments, so "Scheduled" means that the payment is scheduled to start processing after its respective project is marked as completed.

Declined ⛔

A "declined" transaction has failed due to an issue with your payment method and the payment wasn't initiated. Check with your bank to fix the issue.

When a manual payment is declined, it has to be retried manually once the issue is fixed. When an authorization is declined, Turno's system will retry the payment automatically if 1) you change your payment method or 2) once the cleaner marks the respective project as complete.

Voided ↩️

The "voided" status means the transaction got canceled or has been manually voided. The authorized or succeeded value will return to your account or original payment method in up to 10 days, or has already been refunded.

Processing ⏳

The "processing" status is exclusive to payments made by ACH (bank debit). ACH payments will have this status while we receive acknowledgment of their success or failure. This process can take 6 business days. Because of this, ACH payments may take up to 7 business days to be reflected in your cleaner's available Stripe balance.

Succeeded 💵

A "succeeded" status shows a charge and payment went through successfully. Either a manual payment has succeeded or, in the case of automatic payments, the cleaner has marked the project as completed and now Stripe (our third-party payments processor) is successfully processing the payment to your cleaner.


📚 Read more

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