If a property needs more work than originally estimated, you have the option to request a price adjustment for that specific property through the My Customers screen. You can send price change requests to your customers directly from the Turno website and mobile app. Here's how.

First, open the "Properties" menu on the customer card. Find the property you want to change the price for, and click "Request price change". Enter the revised amount you're requesting, and specify whether you prefer it to be charged per project or per hour. You can also include a message to your customer to provide additional context or details about the adjustment.

Once you've submitted your request, the customer will be notified and will be able to approve it on their end. You'll receive a notification when your customer accepts or declines the new price.

After a customer accepts your bid, the price you bid becomes your rate for cleanings. You can request an update on this rate at any time. Here's how:

Go to My Customers on your Cleaner account. You will see a card with information about each customer you are currently connected with, like this:

Click on "Properties" to expand the customer card and show details about the properties this customer has added you to.

Find the property you want to change the price for, and click "Request price change" next to its information. You will see a pop-up window similar to this one:

On this window, you can enter your new price and add a note for your customer if you'd like. You can use this field to explain why you're updating the price for this property.

After you're done, click on "Send Request". Your customer will then be notified that you'd like to change your rate and will be able to approve it from their side.