Sometimes you may need to leave a customer's team, which on Turno is what we call a disconnection. Cleaners are unable to remove themselves from a customer's team, but here are a couple of options to be disconnected from them.
Ask your customer to remove you from their team
The simplest way to be disconnected from a customer is by asking them to remove you from their team directly — hosts are able to do so from their end, and you will be disconnected right away once they remove you.
Contact customers on the in-app messenger:
Talk To Us
Our support team is also able to disconnect you from a customer upon your request. You can ask to talk to an agent on our live chat available on the mobile app and website, or via email (help@turno.com). Let us know the name of the customer you'd like to be disconnected from, and we'll help you out!
❗ATTENTION ❗
As of February 24, 2025, we can only disconnect you from a customer if you do not have any projects with that customer within a 48-hour time frame in the past or in the future (projects marked as complete included).