Sometimes you may need to leave a customer's team, which on Turno is what we call a disconnection. Cleaners are unable to remove themselves from a customer's team, but here are a couple of options to be disconnected from them.
Ask your customer to remove you from their team
The simplest way to be disconnected from a customer is by asking them to remove you from their team directly — hosts are able to do so from their end, and you will be disconnected right away once they remove you.
Contact customers on the in-app messenger:
(You must be logged in to your cleaner account for the button above to work)
Contact Turno Customer Support
Our support team is also able to disconnect you from a customer upon your request. You can reach out to us through the live chat available on the website, or via email (cs@turno.com). Let us know the name of the customer you'd like to be disconnected from, and we'll help you out!
❗ATTENTION ❗
We can only disconnect you from a customer if you do not have any incomplete projects with the customer in question within a 48-hour time frame in the past or in the future. If you are assigned to projects with the customer, we recommend you contact them to ask them to remove you from these projects or from their team altogether. You can also send them a request to be removed from the project.
Here's a guide that shows how:
After the customer removes you from all incomplete projects within the next or last 48 hours, you can let us know and we'll disconnect you from them right away.
If the customer doesn’t remove you from the project, contact us after the scheduled time of the project has passed and we'll be able to proceed with the disconnection. ✅
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