Background Check FAQ

A few questions and answers about Turno's background check process.

Thalia avatar
Written by Thalia
Updated over a week ago

Some frequently asked questions about the background check are answered for cleaners here. Please keep in mind this article may be frequently updated.

If your question is not answered on this article or if your issue involves something more specific due to a particular scenario, don't hesitate to contact us through our in-app live chat or email at cs@turno.com. ✉️

"Do I need to complete a background check to use Turno?"

Background checks have become a requirement when using Turno's marketplace in the United States, so this step cannot be skipped if you wish to place bids and find clients through Turno.

However, if you just want to use Turno with your existing clients, it's not necessary to go through the background check process.


"I just purchased it, what's the next step?"

Once you purchase a background check request, you will receive an email from Accurate Background (the third-party company that runs background checks for Turno) with a form for you to fill out with your information. This will initiate the process, so it's important to keep an eye on your main inbox as well as the spam folder for an email coming from either customer_service@accuratebackground.com or customer_service@accurate.com. This form expires in 10 days, so please make sure you locate the email and fill it out as soon as possible.

The invitation to fill out the form will be from Turno. Accurate may also send additional emails during your request process, so don't forget to check your email inbox often to guarantee you won't miss anything important. 📩


"I didn't receive the email, what can I do?"

If you have already checked your email inbox and have not found any emails from Accurate with the form, don't worry. Contact our customer support team through our live chat or email us at cs@turno.com, and we will open a request to have it re-sent to you. 🔁


"How long does it take for the background check to be completed?"

Since background checks for Turno are run by a third-party company, and they don't work for us only, we can't provide a precise estimate on how long it will take for it to be completed. But if everything is in order, the badge should appear on your account sooner rather than later. ⏳


"How can I check the status of my background check?"

After filling out the form with your information you can contact Accurate Support directly to learn more about your background check status. 📑
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This help article from Accurate has more information on how to get a status update from them (you'll find the answer under the section "What's the status of my background check?"):
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"What makes a background check be approved or rejected?"

Factors such as a clean criminal record, accurate information, positive employment and education history, good credit record, and favorable references increase approval chances. ✅

The background check you get through Turno will verify records from the past 7 to 10 years, depending on the state. Crimes involving drugs, guns, violence, trespassing, and theft will cause your background to be rejected and your access to Turno's marketplace revoked.


"My background check request expired, what can I do now?"

When you start the background check process on Turno, you pay a fee that goes to Accurate Background (the third-party company that runs background checks for Turno), and they send you an email with a link to fill out a form. The form page expires in 10 days, so if the form is not filled out within that time, your request will be canceled and you won't be able to complete it any longer.

Accurate does not offer refunds, so whenever a cancelation happens, it is necessary to purchase a new request through Turno to have the background check process initiated again. 👈


"How long is my background check valid for?"

Once you have completed a background check and received your badge, it will be valid for one year. After that period, you will need to renew your badge by repurchasing it in order to continue bidding on offers from customers in your area.

It is important to note that background checks are required for safety reasons and to maintain the trust of marketplace customers. We recommend renewing your badge promptly to avoid any interruptions in your ability to bid on offers. ⚠️


"I've had my background check run by another company, can I use it?"

Currently, we rely on a specialized third-party platform called Accurate to conduct all background checks for cleaners wishing to join our marketplace, and we are unable to accept background checks from any other source. Background checks done through your Turno account are mandatory in order to use Turno's marketplace in the United States.

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