A Welcome Call is one of the final steps in joining the Turno Marketplace. During the call, we'll walk you through marketplace best practices, share tips for success, and answer any questions you may have about using Turno.
📅 Scheduling your Welcome Call
To schedule your Welcome Call, access the "Account Setup" section of Turno. This is the final step of the application process. Click on it to see a calendar of available times to have your call.
1. Open the Account Setup section.
2. Select the Welcome Call step.
3. Choose a date and time from the available calendar.
Before scheduling your call, make sure you have completed the Interactive Tutorial.
Once you schedule, you will receive a confirmation email with the details of your call.
For your convenience, your welcome call will be assigned to an account manager who can speak the language that you have set for your Turno account.
📲 Joining your Welcome Call
The Welcome Call is conducted as a group video call, not a traditional phone call.
To join:
1. Use the meeting link included in your confirmation email.
2. Opt in to receive text message reminders when scheduling your call.
When joining the meeting, please use the same name that appears on your Turno account. This helps your account manager identify you and admit you to the call.
You will receive a reminder from your account manager approximately 15 to 30 minutes before the call begins. This reminder will include the information needed to join the session, so you can still access the call even if you cannot find your confirmation email.
Tips to have a good welcome call 🤝
✅ Complete all previous steps
The Welcome Call is the final stage of your application process. To get the most value from this session, make sure all your other account setup steps have been completed beforehand.
🏫 Join From a Quiet Location
The Welcome Call includes important information about how to succeed on the Turno Marketplace. We recommend joining from a quiet location where you can focus and participate without distractions.
🕑 Be on time
Welcome Calls are conducted in groups. Arriving on time ensures you don't miss any important information and helps keep the session running smoothly for everyone.
Please note that late arrivals may not be admitted once the session has started.
❓I just completed my Welcome Call, what's next?
Once you've completed your Welcome Call and all required account setup steps, you'll be ready to start connecting with potential customers on the Turno Marketplace.
If you'd like a refresher on the topics covered during the call, watch the video below: