As a host, automating your business could be what ensures that your operations run smoothly. Having that in mind, Turno was made to assist with the cleaning schedule of your rentals, providing a range of features designed to align with your preferences.

Being on top of the cleaning needs of your rentals is crucial, and receiving convenient notifications is something that shouldn't be overlooked. Here's how to adjust your notification preferences:

1️⃣ Access your account on the website version of Turno, click on your picture or initials at the top right of the page and go to Notifications to move to your Notifications Settings.
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2️⃣ Once there, you will see four notification types:

To the right of each notification option, you will find boxes to enable or disable each notification.

3️⃣ After configuring your preferences, click Update to save your changes. Remember that notifications can be updated anytime, so feel free to make changes whenever you need.

Turno offers various project settings that some hosts might not be aware of. To access the Project Settings page, go to the website version of Turno and click on your picture or initials at the top right of the page to move to Projects and adjust the options according to your preference.

When enabled, this setting allows you to assign cleaners to projects directly without them having to accept the project on their end. This setting also enables you to set your property to automatically assign a cleaner to all of your projects.

Read more on manually assigning cleaners in our article about manually assigning a cleaner to a specific project. For more information on auto-assign, see our guide on how to automatically assign your cleaner to projects.
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This setting allows you to choose how long in advance you want your unassigned projects to automatically open up to your backup cleaners. 

By default, primary cleaners receive project alerts first. Backup cleaners receive them under a few conditions:

This setting allows your projects to open up to backups without any actions from you or your primary cleaners.
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When a cleaner is assigned to a project, they have the option to ask you to be removed from it. By default, this option just triggers a notification on your end that the cleaner wants to be unassigned from the project.

With the option to automatically accept these requests, instead of having to manually remove cleaners from your projects, you can allow them to remove themselves up to a certain number of days before the time the project is scheduled.
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Whenever a guest cancels a project, Turno removes the booking and the associated project from your cleaning schedule, unless this particular setting is enabled.

So if you would prefer to keep the associated cleaning project if the guest cancels after the check-in, enable this particular option. Without it, you might have to create a manual project to replace the one that got deleted.

Check out this guide for how to create a project manually:

This provides the option to perform a quality control check on your projects, marking whether the cleaning passed or failed. This way, you and any co-hosts on your team can easily view the quality status of each project.

For hosts concerned about ensuring the completion of cleaning projects, you can set checklist completion as mandatory. When this is enabled, cleaners can't mark projects as complete without checking off all items on your checklist.

​Here's an article from our help center where you can learn more about checklists:

This setting lets you to create your own project types in case the default ones don't fit your needs.

If making checklists mandatory isn't enough for your peace of mind, our suggestion is that you consider enabling the option to Require photo documentation for specific items.

When this option is enabled on a checklist item, cleaners must add a picture in order to check it off. This may allow you to feel a bit more confident that cleanings were completed up to your expectations in case you can't visit the property to inspect.

It is important to keep track of your cleaning projects. You should know who cleaned, when they worked, how long it took, and how much it cost. You can find this info on each project, but depending on how many projects you have, a report showing everything together could be way more convenient.

With this in mind, Turno allows you to download project Reports. To get a report, go to the website version of Turno, click the menu icon at the top left to open the sidebar, and select Projects > Reports.

You will see a page where you can customize your report according to your preferences - here you can choose the attributes you wish to see on your report and then hit "Create Report" to process it. It may take a few minutes for it to finish - we will notify you when your report is ready to download.

Once it is ready, you will find your report below the report creation section with a download icon.

Click the download icon to save the report to your device. You should be able to open reports on a spreadsheet viewer.