So you completed your first project on TurnoverBnB, congratulations! 🥳🎉 Now the important question: when do you get paid?

If you're a Marketplace cleaner completing a project for a Marketplace customer (a host that accepted your bid), your payment will take 2-5 business days to be processed by our third-party payment processor, Stripe. However, for your very first payment, it may take a bit longer since they will need to verify your account.

If you're a non-Marketplace cleaner or working with a customer who did not connect with you by accepting your bid, first you will need to make sure that you are enabled to receive automatic payments on their end.

You can ask your customer directly, or reach out to our Customer Support team so we can verify it for you. If you're not on autopay, make sure to send this article to your customer so you can begin receiving payments through the platform!

If you're sure your automatic payments are enabled, then there are two different processing times, depending on the payment method your customer is using to pay you.

  • 💵 If you're being paid through ACH: since ACH payments take up to 5 business days to receive acknowledgment of their success or failure, they may take up to 7 business days to be reflected in your available Stripe balance. Until then, you will see those payments being listed as "pending" on your end until they have succeeded.

  • 💳 If you're being paid through a card: your payment will arrive in your account in 2-5 business days.

You can also check when a payout is due by going to the Balances tab in your Stripe account.

⚠️ Make sure to keep a close eye on your Stripe account, in case they may request documents to validate your information so you don't lose access to your payouts. If you're having trouble with updating your Stripe account information, make sure to head over to their Support so they can assist you directly. ⚠️


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