Some frequently asked questions about payments are answered here.
Please keep in mind this article may be constantly updated.
If your question is not answered here or your issue involves something more specific from a particular scenario, don't hesitate to contact us through the live chat or email at firstname.lastname@example.org.
"What are the fees for receiving payments through TurnoverBnB?"
If you are working with your existing clients (clients you met outside TurnoverBnB) and you invited them, or they invited you to their team, there are no fees to receive payments from them through TurnoverBnB.
If you are working with clients you met on the TurnoverBnB Marketplace, there is a small 5% platform fee for each payment.
"How can I charge per hour?"
You can charge hourly for your work instead of a flat rate.
See the article "Charging Per Hour" for a short tutorial on how to do this.
"How long until I get paid? And where can I see this information?"
Our payment processor, Stripe, takes about 2 to 5 business days to deposit your payments directly into your bank account. On occasion, the first payout may take a day or two longer as it verifies your bank account.
Also, payouts could contain more than one payment, depending on how many projects you completed in the last 24 to 48 hours.
If you Log in to your Stripe account and go to the Balances page, you can see Stripe's estimate for when your payments will arrive in your bank account on the Incoming to Stripe section.
"It's been over that time and still nothing."
If this is the case, there may be an issue with your Stripe account.
Sometimes, Stripe restricts your account because they are asking for more information about you or your business in order to fully enable your account.
Log in to your Stripe account and make sure you are enabled to receive payments.
If your account is disabled for receiving payments, contact Stripe at their Help Center and they can help you sort it out.
"I want to receive payouts faster, can I do that? If so, where do I go, or how do I enable this?"
You can check your Stripe account to see if it has eligibility to receive Instant Payouts on your Dashboard.
If you'd like to know more about it, you can see the "Instant Payouts eligibility" article on Stripe's Help Center.
Also, if you want to know more about the differences between a standard payout and an instant payout, you can check this other article.
"How do I update or check my bank account information?"
You can do it if you log in to your Stripe account, then go to Settings and then click on Bank accounts and scheduling.
Click on the Edit button next to the currently linked bank.
Provide the new bank account information.
Click Update bank account
This information is contained in the "Update existing bank account information" article from Stripe's Help Center.
"My Stripe account is all set and I still get nothing even after I hit "Complete" on my projects. What's happening?"
If you're connected with your customer via the marketplace, there might be an issue with your Stripe account, in this case, you can follow the instructions on the topic above.
Now, if you're connected with your customer via invites, there's a possibility that your customer hasn't enabled the auto-payments option on their account to pay you.
You also have to connect a Stripe account to your TurnoverBnB account first in order to receive payments.
Please talk to your customer and make sure they have set your price on their properties, then, you can share this article from our Help Center with your customer if you want to show them where to find the option to enable the auto-payments option for you: