Auto-pay is a great feature that allows you to automatically pay your cleaner when they complete your projects. After a cleaner has completed a project, you have 5 days to cancel the payment, if needed, as long as there haven't been any other completed projects after it. The payments are processed by Stripe (https://stripe.com/) and none of your credit card or bank account information is stored on our system.

Auto-pay is an optional feature for your existing cleaners, but required for marketplace cleaners (cleaners you connect with by accepting their bid). To enable it to your existing cleaners, go to Pay My Cleaners > Auto Payments, or follow this button:

(You must be logged in to your host account for the button above to work)

If you've already added a payment method and your cleaner has already set up their Stripe account, you can simply click to enable them to turn on payments. If they haven't set up their Stripe account, you can click the button to send them a notification that lets them know you wish to turn on auto payments and we will prompt them to setup their payments account.

For more information on how payments work on TurnoverBnB, check out the Sending Payments frequently asked questions article by clicking the button below:

Did this answer your question?