Here's how our guest feedback and checkout feature works:

 

  1. When a guest leaves, they will go to checkoutbnb.com and enter your property code, which will notify you and the relevant cleaner if the guest left early.  

  2. The guest will then have the opportunity to rate their stay and provide you with feedback. If the guest's feedback is positive (5 stars), we remind them to leave a review with your rental platform. If the review is negative (4 stars and below), you have the chance to reach out to the guest and correct the issue before the next guest arrives.

You can enable this feature in your property settings by clicking Guests' Checkout Alert (part 1) and Guests’ Checkout Review (part 2) under the check-in/check-out tab.

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