Sometimes, a rental calendar may have bookings from more than one platform in it, or dates marked as not available. If your calendar is from any of our supported platforms (Airbnb, Booking.com, TripAdvisor or VRBO/Homeaway) and it has such blocked dates, TurnoverBnB will not sync to them by default.
If you'd like TurnoverBnB to sync to these dates and generate cleaning projects associated with them as well, you can allow the system to import these blocked dates.
To do this, go to the Calendars tab in your property's settings (see the Syncing rental calendar guide if you can't find it). Under your calendar's url, you will see this option:
For [your rental platform] calendars, import non-[your rental platform] events from my [your rental platform] calendar. This option will import blocked dates from your [rental platform] calendar and will assign cleanings to them.
Click on the box to switch it on, and then choose an option from the menu:
Import all non-[your rental platform] events from my [your rental platform] calendar, except those marked as 'Not Available': all events in your rental calendar, including bookings from other platforms hooked to the calendar you uploaded to TurnoverBnB, should be imported, except for dates that you marked as Not Available (no one can book it).
Import all non-[your rental platform] events from my [your rental platform] calendar (not recommended): this will import all of the appointments in your calendar, bookings, non-bookings, blocked dates/dates marked as not available, etc, and the system will generate cleaning projects to them as if they were bookings. We do not recommend this because it can cause double projects on certain dates, depending on your account's set up, or simply undesired projects to be created.
NOTE: If you use more than one rental platform, we recommend that, instead of using this option, simply add all of your calendars to your property individually. This can ensure that you and your cleaners don't miss any bookings, or don't end up with double projects, as well as to guarantee full support.