Cleaners that you enable on a property on TurnoverBnB can have either one of these two status: they can be set as a primary cleaner or as a backup cleaner.

If you'd like to know more about adding and removing cleaners from your properties, you can check the following guide: Adding and removing cleaners from properties.

A primary cleaner will be notified about your projects for that property first as well as be the first to have a chance to either accept or reject them depending on their availability.


A 'backup cleaner' will only see the projects if all of the primary cleaners in that property either reject the project or have already been removed from it at some point.


Changing the status of primaries and backups

In order to change the status of the cleaners in your property, go to your 'Properties' page, click on the green dotted circle icon on the property card of the one you wish to edit the status of your cleaners for, then on "update property", or simply click its name:

(You must be logged in to your host account for the button above to work)

Then, navigate to the 'cleaners' tab, which will look something like this:

There you can choose to enable a cleaner as your 'primary cleaner' for that property, which means they will be notified about your projects first as well be the first to have a chance to either accept or reject them depending on their availability:

Or enable a cleaner as a 'backup cleaner', which means they will only see the projects if all of the primary cleaners in that property reject them:

Or even disable someone from that property if you don't wish them to receive any projects from that property at all:

You can have as many primary and backup cleaners on a property as you wish, but you must always select their status. A cleaner can't be enabled on a property without a status.

Note: Keep in mind that primary or backup cleaners that share the same status will be notified about new available projects at the same time. So if all cleaners are primary or if all cleaners are backups, all cleaners will be able to accept and reject projects at the same time, so accepting projects will work on a "first come, first serve" basis.


Adding a cleaner a new cleaner to the property as a primary or backup

When adding new cleaners to the property, you can make the cleaner a Primary by leaving the 'backup cleaner' option unchecked, like this:

If you check the "backup cleaner" option, the cleaner will be enabled as a backup.

If you'd like to know more about adding and removing cleaners from your properties, you can check the following guide: Adding and removing cleaners from properties.

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