Need to make a price adjustment for a specific property?

We can help you with that! Now you can send price change requests to your customers directly from the website and mobile app. ✨

Quick directions

How it works:

  1. If you find that a property requires more work than estimated, you can make a price change request for a specific property from the My Customers screen.

  2. After selecting the property, enter the amount being requested and whether it is per project or hourly. You will have the option to include a message to your customer to describe in more detail.

  3. Once your request has been submitted, you will receive a notification after your customer has accepted or rejected the new price.

(You must be logged in to your cleaner account for the button above to work)

An in-depth view of requesting price changes

Bids are only posted to potential customers. After you've been accepted into their team of cleaners, the price of your bid becomes your cleaner rate. You can request an update on this rate at any time. Here's how to do so:

When you're ready to request a price change, go to the My Customers page within your cleaner account. You will see a card with information about each customer you are currently connected with, like this:

Click on the Properties link to open more details about all the properties you are enabled to clean for that host.

Then, click on the button that shows Request price change. The following window will open:

On this window, you can enter your new price and also add a note or message to your customer, if you'd like. You can use this field to explain why you need to update the price for this property.

After you're done, just click on Send Request. Your customer will then be notified that you'd like to have your price changed and be able to approve this request from their side. 😉

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