Customers can leave a review for a cleaner at any moment, even if you haven't completed a project for them yet. This is possible in case a cleaner books a cleaning and no-shows on their first project.

However, it is possible that not all customers will be honest about their experience with cleaners. If you receive a negative review that you disagree with, it can be removed 30 days after it was posted, as long as you don't receive any other negative reviews in the meantime. This 30-day period cannot be shortened. The cool-down period between removing reviews is one year (365 days).

To have a review removed, open a chat with our customer support team and request the removal of the review. 😊

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