Questions Frequently Asked by Hosts

FAQ for general questions related to the host's side

Tim Roy avatar Ivy avatar Vicki avatar +1
13 articles in this collection
Written by Tim Roy, Ivy, Vicki and 1 other

Where is my booking?

Troubleshooting your calendar to show a missing booking
Ivy avatar
Written by Ivy
Updated over a week ago

Why can't my cleaner see my projects?

Connecting to cleaners, enabling cleaners and publishing projects
Ivy avatar
Written by Ivy
Updated over a week ago

Why am I being charged before a project is completed?

Paying cleaners through TurnoverBnB
Vicki avatar
Written by Vicki
Updated over a week ago

Sending Payments FAQ (Hosts)

A few questions about sending payments to cleaners
Ivy avatar
Written by Ivy
Updated over a week ago

Payment log statuses for Sending Payments

When making payments to your cleaners, they can have the following statuses: Authorized, Error (declined), Voided, Succeeded or Pending
Ivy avatar
Written by Ivy
Updated over a week ago

What are the TurnoverBnB paid Subscription plans for hosts?

TurnoverBnB's subscription plans and pricing explained
Ivy avatar
Written by Ivy
Updated over a week ago

Will my cleaner receive a 1099?

Paying a cleaner through TurnoverBnB and Taxes
Tim Roy avatar
Written by Tim Roy
Updated over a week ago

How do I chat with a cleaner before deciding to accept their bid?

As a host, you can contact marketplace cleaners that sent you a bid before deciding to accept them into your team
Ivy avatar
Written by Ivy
Updated over a week ago

How can I trust a marketplace cleaner?

Are marketplace cleaners vetted by TurnoverBnB?
Ivy avatar
Written by Ivy
Updated over a week ago

How often do I need to make a marketplace search?

Vicki avatar
Written by Vicki
Updated over a week ago

My MyVR calendar isn't syncing properly

Why are the dates from my MyVR channel manager incorrect?
Maddie avatar
Written by Maddie
Updated over a week ago

How can cleaners know the number of guests checking in on my property?

How to display the number of guests from a particular booking to your cleaners
Ivy avatar
Written by Ivy
Updated over a week ago

I accepted a bid and the cleaner didn't show up or didn't clean as expected. What can I do?

How to deal with no-shows or unfinished work
Vicki avatar
Written by Vicki
Updated over a week ago