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Unfreeze your card

Restore a frozen Tuyo card so you can use it again.

Use card management to restore a frozen Tuyo card to its active state.

Quick text guide

  1. On the main page, tap the Card tab in the bottom navigation.

  2. On the Card page, tap the Card shortcut.

  3. On the frozen card-management screen, tap Unfreeze. The card returns to its active appearance and the control changes back to Freeze.

Unfreeze applies immediately

Only unfreeze the card when you are ready for it to be used again.

Step-by-step guide

1. Open the Card tab

On the main page, tap the Card icon in the bottom navigation.

Main page with the Card tab highlighted in the bottom navigation

2. Open card management

On the Card page, tap the Card shortcut.

Card page with personal transactions blurred and the Card shortcut highlighted

3. Unfreeze the card

On the frozen card-management screen, tap Unfreeze. The card returns to its active appearance and the control changes back to Freeze.

Frozen card-management page with the card identifier blurred and Unfreeze highlighted

4. Confirm that the card is active

The normal card appearance returns and the control changes back to Freeze. This confirms that the card is active again.

Active card-management page with the card identifier blurred and Freeze visible
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