Welcome to the Twala Help Center!
Below are answers to common questions to help you get started and make the most of our secure digital signature platform.
If you can't find what you're looking for, feel free to reach out to our support team.
Is Twala eSignature legally binding?
Yes! Twala’s eSignature is legally binding and compliant with:
The Philippines’ E-Commerce Act
The Supreme Court’s Rules on Electronic Evidence
Twala eSignatures are also recognized in major international markets like the US, EU, ASEAN, and many more.
If your document is ever subject to legal proceedings, our team will gladly assist in providing additional information to support your case.
Legal support is subject to assessment by our team.
Do my customers need to pay in order to sign my document?
No, signing documents on Twala is always free for your customers.
Signers simply need to create a free Twala account to sign any document. Plus, they can send up to 5 free documents per month with our Free Plan.
Is Twala secure?
Absolutely. Security is at the core of everything we do.
Here's how we protect your data:
End-to-end encryption with AES 256-bit encryption
All communication is protected by Transport Layer Security (TLS)
Data is stored in SOC 1 Type II, SOC 2 Type I, and ISO 27001 certified data centers
What is an Audit Trail?
The Audit Trail is an automatic report attached to your document that records every action taken — from document creation to signing.
It provides a tamper-proof log that can serve as evidence in legal proceedings.
The Audit Trail includes:
Document name
Names, emails, and mobile numbers of all participants
Government-issued IDs (if verified)
Twala digital IDs
Timestamp of every action (preparation, viewing, signing, completion)
IP addresses of signers
A unique QR code for instant document verification
All transactions are recorded on the blockchain, ensuring your document’s integrity and making it impossible to alter.
How much does Twala cost?
We offer flexible pricing plans:
Free Plan: Send up to 5 documents per month
Paid Plans: Tailored for businesses with advanced features and unlimited documents
You can choose between monthly or annual billing.
View Pricing Plans
Billed annually
Billed monthly
Need More Help?
If you have any questions or need assistance, our support team is ready to help!