All Collections
Twala Account
How to create your Twala ID
How to create your Twala ID

Twala ID allows you to verify your identity with a government-issued ID and a selfie.

Jeffrey Reyes avatar
Written by Jeffrey Reyes
Updated over a week ago

What is Twala ID?

Twala ID is a companion mobile app for user identity verification and also serves as an additional security layer. Twala ID and ID verification are optional. It is however recommended for signing documents that need a higher level of security e.g. documents that are required by law to be in writing or in original form. Only Twala offers this feature in the Philippine market.

Identity verification is done through the Twala ID by asking signers to send a copy of their government-issued ID and a selfie coupled with a liveness test powered by artificial intelligence (AI). Twala also uses facial recognition technology and AI to match the photo in the government-issued ID against the submitted selfie.

Twala ID is a decentralized app that holds the signer's private cryptographic keys. It can be used as multi-factor authentication or MFA for secured login (passwordless authentication) and secured signing of documents via scanning a QR code or via push notification.

Downloading the iOS or Android mobile app

Download the Twala ID app in iOS AppStore or Android Play Store

Creating your Twala Digital ID

  • Open Twala ID app

  • Allow permissions to notifications, camera, and location

  • Click on the "Create Identity" button and accept the "User Agreement"

  • Enter your full name (please use your legal name as this will appear on all documents that you will sign in Twala)

  • Enter your PH mobile number and wait for the one-time-pin (OTP)

  • Enter your email address and wait for the confirmation code to be sent to your email

  • Now take your recovery selfie and follow the instructions (we use this as security when you try to recover your account in the future)

Please make sure you remove any accessory such as eyeglasses or hat when taking a selfie

  • Nominate and confirm your four-digit PIN codes

  • Ready your government-issued ID

  • Enter all required information (all data is protected by AES-256 encryption)

  • Take a photo of your ID

  • Submit

Please note that it might take several minutes up to several hours to verify your identity.

  • Once your submission is approved, you will receive a notification in your mobile app

    • Claim Approved

  • You have to click the Accept button

Unapproved claims require youto re-do the verification process. If you accidentally dismissed the push notification, you can still see the Approval by going to the mobile app's Claim tab. Look for "Identification" and click on it.
Did this answer your question?