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How to Decline or Deny a Document via Email
How to Decline or Deny a Document via Email
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Written by Twala Team
Updated over a week ago

If you've received a document request via email from Twala and need to decline or deny signing, follow these simple steps.

What’s the Difference Between Declining and Denying?

Decline – Use this option if you want to reject the document without opening it or viewing its contents.

Deny – Use this option if you've already opened the document but do not agree to sign it.

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How to Decline a Document via Email

  1. Open your email inbox and look for the Twala Document Invite.

2. Click the Sign Document button inside the email.

3. If the document is password-protected, request the password from the document author.

4. Enter the password in the field and click Submit.

5. Once the document loads, click the Other Actions button in the upper-right corner.

6. Select Decline from the dropdown menu.

7. A prompt will appear asking for your reason for declining. Type your reason in the text field.

8. Click Yes to confirm.

After declining, you'll see a confirmation message that the document was successfully declined. The document author will also receive an email notification with your reason for declining.

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Frequently Asked Questions

Q: What happens if I decline or deny a document?

A: Declining or denying a document will notify the author and stop the signing process. No further action is required from your side.

Q: Can I change my decision after declining or denying a document?

A: No, once you've declined or denied a document, the action cannot be undone. You will need to contact the document author to request a new invitation.

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