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How to decline or deny a via email documents?
How to decline or deny a via email documents?
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Written by Twala Team
Updated over 10 months ago

How to decline a document via email

1. On email, check the inbox for a document invite, then click it.

2. Click the "Sign Document" button.

3. If the document requires a password, get the set password by the author and input it on the field then click submit.

4. Once the document loads, click the "Other actions" button on the upper-right corner.

5. Click "Decline".

6. A prompt will appear which will require the participant to state their reason of declining, input it on the field.

7. Click Yes.

After declining the document, a page will which indicates that the document is declined successfully. The author will also received an email indicating that the document was declined by a participant including their reason for declining.

How to deny a document via email.

1. On email, check the inbox for a document invite, then click it.

2. Click the "Approve Document" button.

3. Once the document loads, click the "Other actions" button on the upper-right corner.

4. If the document requires a password, get the set password by the author and input it on the field then click submit.

5. Click "Deny".

6. A prompt will appear which will require the participant to state their reason of declining, input it on the field.

7. Click Yes.

After denying the document, a page will which indicates that the document is declined successfully. The author will also received an email indicating that the document was denied by a participant including their reason for denying.

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