We process personal information you or your property manager provide (for example, identity and income details) to deliver the services you requested. In some cases, this may include “sensitive” information where permitted by law or with your consent.

We use your information to provide and improve services, communicate with you, prevent fraud and security issues, and comply with legal requirements - only when we have a valid legal basis.

We share information only in specific situations (for example, with secure service providers that help us operate our services, or when required by law). We do not sell or share personal information for commercial purposes.

We retain personal information only as long as necessary for the purposes described (including legal or regulatory requirements). When it’s no longer needed, we delete or anonymize it, or securely store it until deletion is possible.

We use reasonable technical and organizational safeguards (like encryption and controlled access) designed to protect personal information.

Depending on where you live, you may have rights such as access, correction, deletion, and the ability to limit the use of sensitive personal information.

What personal information do you collect?

Information you or your property manager provide that’s necessary to deliver our services (for example, identity and income details). In certain situations, this can include “sensitive” information where permitted by law or with your consent.

Why do you process my information?

To provide and improve services, communicate with you, protect against fraud and security risks, and meet legal obligations—only with a valid legal basis.

Who do you share my information with?

Only in specific situations, for example, with secure service providers that help operate our services, or when required by law.

How long do you keep my information?

Only as long as needed for the purposes described (including legal or regulatory requirements). Then we delete or anonymize it (or securely store it until deletion is possible).

How can I access, correct, or delete my data?

Email privacy@twodots.net. We’ll verify your identity and respond according to applicable law.

Can I limit how my sensitive information is used?

Where applicable, yes, you can direct us to limit use and disclosure of sensitive personal information to what’s necessary to provide the services. Email privacy@twodots.net.

I’m in California, what additional rights do I have?

You may have rights to know, delete, and limit the use/disclosure of sensitive information. Contact privacy@twodots.net to submit a request.