What you’ll need
A valid, government-issued photo ID (driver’s license, state ID, passport)
A smartphone with camera (or a computer with webcam)
Good lighting and a quiet place to take photos
How ID verification works
Start from your Two Dots link and choose “Verify identity”.
Follow the prompts to scan your ID (front and back if applicable).
Take a quick selfie so we can match the face on your ID.
Submit. You’ll see a confirmation on screen, and your application updates automatically.
Photo tips for fast approval
Condition: Use the physical ID (not a screenshot or photocopy).
Validity: Make sure your ID is not expired.
Lighting: Bright, even light - no glare or shadows.
Framing: Capture the entire ID - edges visible, text readable.
Selfie: Look straight at the camera; remove hats, sunglasses, and masks.
Acceptable US IDs
Driver’s License
State ID
Passport
Passport Card
Permanent Resident Card
Non-Citizen Travel Document
Visa
Work Permit
Acceptable Foreign IDs
Different countries will allow for different forms of IDs. General guidance is to use a Passport, or any other form of government issued ID.
Common issues & quick fixes
The link isn’t working
Open it in the default browser on your phone (Safari on iOS, Chrome on Android).
Disable content blockers or try a different browser.
Upload keeps failing
Switch from Wi-Fi to cellular (or vice versa).
Close other apps using the camera.
Clean your camera lens and retry.
“We couldn’t read your ID”
Retake the photo in better light; avoid glare.
Place the ID on a dark, flat background.
Make sure the ID is in focus and fully in frame.
Selfie didn’t match
Remove glasses or headwear; keep a neutral expression.
Hold the phone at eye level and retake.
No smartphone?
Use a computer with a webcam, or a tablet.
Accessibility & alternative options
If you can’t complete the verification, contact support. We’ll provide an accessible alternative or guided assistance.
Privacy & security
Your ID images and selfie are used only to verify identity for your application, and are protected with encryption and limited access. For details on data use, retention, and your rights, see How Two Dots Handles Your Privacy (or email privacy@twodots.net).
FAQs
Why do I need to verify my identity?
To protect applicants and properties from identity fraud and to meet screening requirements.
How long does it take?
Most verifications finish in minutes once images are clear and submitted.
Can I use a temporary paper ID?
Temporary paper IDs are often not accepted. Use a valid photo ID; otherwise contact support for options.
What if my ID is from outside the US?
Passports and other foreign IDs are generally accepted. If your ID type isn’t supported in the flow, contact support.
Will this affect my credit?
ID verification does not impact your credit score.
I made a mistake - can I redo it?
Yes. Use the same link to retry. If you’re locked out after multiple attempts, contact support and we’ll reset it.
How do I know it’s really Two Dots?
Always access IDV from your official Two Dots application link. Check the URL and avoid third-party links.