To help us process your application quickly, please upload documents in their original format whenever possible. Submitting files that don’t meet our requirements may slow down your application.
What’s Accepted
PDF files downloaded directly from your bank or employer’s portal
Official documents such as tax transcripts or benefit letters in their original format
Bank link connections
What’s Not Accepted
Screenshots of documents
→ Please download the PDF directly instead of taking a screenshot.
Scans or photos of printed papers
→ If you only have a paper copy, ask your bank or employer to email you the PDF version.
Image files (.jpg, .png, etc.)
→ Upload the original PDF whenever possible.
Bank statements that are not in your name or only belong to a business
Employment verification letters
→ If you’re currently employed, please upload paystubs and bank statements instead.
Document Guide
Document Type | Accepted | Not Accepted |
Paystubs | PDF files downloaded directly from your employer portal | Photos, scans, or screenshots of printed stubs |
Bank Statements | PDFs downloaded from your bank’s website or connected via bank link | Screenshots, photos of paper statements, or statements not in your name |
Tax Documents | IRS tax transcripts (e.g., Tax Return Transcript, Record of Account, Wage & Income) | Form 1040s, CPA-prepared returns, or unofficial summaries |
Benefit Letters | Official letters from SSA, VA, or other government agencies in PDF format | Screenshots, cropped images, or unverifiable letters |
Offer Letters | Verified through employer email, The Work Number, or other official sources | Unverified personal email submissions, fake-looking letters, screenshots |
Employment Verification Letters | Not accepted on their own — use paystubs + bank statements instead | Any uploaded employment verification letter as a substitute for paystubs |
Business Income Docs | IRS tax transcripts or verified business bank statements | Personal bank statements showing only app transfers (Zelle, CashApp, etc.) |
Assets (Savings, Brokerage, Trusts) | Recent PDF statements or verified bank link/brokerage statements | Screenshots, photos, or outdated statements |
Other Documents | Housing vouchers, stipends, or official financial aid letters (PDFs) | Images or scans of unofficial paperwork |
Tip: If you’re unsure whether your document will work, the safest option is to upload the original PDF from your bank or employer portal, or connect your bank account directly.