What Is a Dispute?
A dispute is a request to review an application denial. You should file a dispute if you believe your application was wrongly denied or if your background, credit, or income information was reported incorrectly.
Common reasons to submit a dispute include:
Incorrect or outdated credit data
Identity mix-ups (results tied to another person)
Discrepancies in income verification or employment data
Submitting a dispute allows the verification team to review your case and, if necessary, recheck data with trusted screening partners.
When to Submit a Dispute
Submit a dispute if:
You have reviewed your Two Dots screening report and notice errors
You completed verification but believe the denial was based on incorrect or incomplete information
Your leasing agent advised you to request a review
Note: If your issue is with logging in, syncing, or uploading documents, contact your leasing office or Two Dots Support first.
How to Submit a Dispute
Applicants can submit a dispute easily by sending an email to disputes@twodots.net.
Here’s what to include in your email:
Reason for the dispute – Explain why you believe the denial was unfair.
Supporting documents – Attach proof if requested (for example, pay stubs, government ID, or correspondence from a credit bureau).
Once your dispute is submitted:
You’ll receive a confirmation that it was received
Your case will be reviewed by the verification team
What Happens Next
After submitting a dispute:
Review: Two Dots carefully examines your request and any documents provided
Verification: If needed, the team contacts screening partners for re-verification
Notification: You’ll be informed once your dispute is resolved, usually within 3–5 business days
Application update: If changes are made, your leasing team sees the revised results in real time
Tips for Applicants
Submit one dispute per issue to avoid delays
Provide clear and specific details to help the review team
Keep your contact information up to date so you don’t miss updates
Why Disputes Matter
The dispute process ensures:
Applicants are evaluated fairly based on accurate information
Leasing agents can make informed decisions
The screening process stays transparent and trustworthy
Summary
Disputes are a straightforward way to ensure fairness in the rental application process. If you notice any incorrect information, send an email to disputes@twodots.net explaining your concern and providing proof if requested. Two Dots will review your case and update your application as needed, helping keep your experience accurate, transparent, and stress-free.