Please use the following troubleshooting steps if you are having trouble logging into your tZERO Securities account:
1) Are you entering the correct username?
Your username is your email address that you used to signup for an account with
2) Are you entering the correct password?
If you forgot your password, use the reset password flow to update your password.
An email will be sent to you with instructions
This email will come from no-reply@tzero.com
This link is only valid for 30 minutes
3) Clear cookies and cache
4) Use a different browser
Try to utilize one of the browsers mentioned above
5) Use a different device
tZERO Securities is accessible from mobile phone & tablet browsers, and browsers from desktop computers
6) Try using a different internet connection
Sometimes internet firewalls can prevent someone from logging in properly, please contact your IT professional or internet service provider if you are unable to utilize a different internet connection
For questions regarding your Secondary Trading account, contact support@tzero.com
For questions about investing in a Primary Issuance, contact investor_support@tzero.com