These steps are for individuals who have already contacted tZERO Securities support to have their 2FA reset and are still experiencing issues with Google Authenticator.

Please utilize the following website: Click Here

It may be because the time is not correctly synced on your Google Authenticator app.

To set the correct time:

On the next screen, the app confirms the time has been synced. You should be able to sign in. The sync will only affect the internal time of your Google Authenticator app, and will not change your device’s Date & Time settings.

Step 1: Launch the iPhone Settings menu and select "General"

Step 2: Select "Date & Time"

Step 3: Toggle on Set Automatically

If the option was enabled already, you can toggle it off and back on. Now check if the Google Authenticator works on your iPhone.

This could update your date and time if you are traveling frequently between time zones

IMPORTANT: Export your accounts before uninstalling or else your codes will be lost forever and you will have to contact each provider to reset your 2FAs for those accounts.

Your version of iOS could be out of date and causing issues. Try updating your software to the latest version

For questions regarding your Secondary Trading account, contact support@tzero.com

For questions about investing in a Primary Issuance, contact investor_support@tzero.com