To reset your password, please follow the below instructions:
2) Enter your email address associated with your tZERO Securities account and click "Reset Password"
3) A green box will appear saying "Password reset requested"
4) You will receive an e-mail from no-reply@tzero.com with the subject line, "tZERO - Password Reset"
*Please make sure to only submit one password reset request per every 5-10 minutes. Some email providers may combine emails into one thread, so please make sure you are clicking on the most recent email.*
5) Click the link titled "Reset your password" and note that this link is only valid for 30 minutes
*If you do not reset your password within 30 minutes you must request another email by following steps 1 & 2*
6) Enter your new password twice, and click "Update password"
7) You should see a green box appear saying "Password successfully reset. Redirecting to login page..."
8) Enter your new password and access your account
** Please make sure you are clicking on the most recent password reset email link. Sometimes similar emails are combined and look the same **
For questions regarding your Secondary Trading account, contact support@tzero.com
For questions about investing in a Primary Issuance, contact investor_support@tzero.com