Make sure you follow these steps, as they will be useful in trying to clarify or even understand the problem that may be occurring.
There are several reasons why an exercise doesn't appear as correct when you press the ▶ button.
First, make sure you have the correct solution. You can always press the Instructions button in the top right-hand corner to confirm that you have followed all the steps correctly.
Secondly, in some games, the play area is quite large, and it's possible that some blocks you've used in your game are "hidden" and in this situation the level won't appear as correct.
Alternatively, you can at any time press the broom button (Arrange blocks), which will cause all lost blocks to reappear on the main screen. By deleting them, you can retry to confirm your blocks by pressing the ▶ button.
Thirdly, we also advise you to clear your cache and cookies as it helps to fix certain errors such as problems with loading an exercise or formatting on websites. To find out how to clear your cache and cookies click here.
If after trying these instructions your exercise still shows up as wrong, please contact our team using the Talk with us button or the e-mail address hello@ubbu.io, indicating the class name.
In order to speed up the technical support process, please describe in as much detail as possible the problem you are having.
When you ask us questions, remember that it's really important that you tell us clearly and completely. Also remember that when you send a message with all the information we need to be able to help you, it makes the process of clarifying questions much easier and also improves our response speed a lot.
When you send us a message, there are elements that help our team to better understand the situations that you report to us. So you should try to include them whenever possible:
Screenshots or photos that demonstrate the problem that is happening.
Recording a video that demonstrates in more detail the problem that is happening.
As a last resort and in case our team asks for more information, you can send a screenshot of your computer´s console.
To do this, you need to right-click and then click on Inspect.
Then you need to press Console and finally you take a screenshot.