Shipping & Delivery

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10 articles in this collection
Written by Filippo Pietrantonio, Support U-Mask, and Henry Fosdike

Brexit Update - Delivery Duty Paid

Please read this useful information for EU shipments - DDP
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Written by Filippo Pietrantonio
Updated over a week ago

Brexit - Changes to Shipping Rates from January 1st 2021

Some shipping options will stay the same after Brexit, while others will increase. The possibility of free shipping will still be available.
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Written by Henry Fosdike
Updated over a week ago

Shipping update to Italy - which couriers do you use and what are the delivery times?

We ship with GLS, TNT or SDA to Italy
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Written by Support U-Mask
Updated over a week ago

I paid for one-day delivery but my order arrived later - why?

One day means one working day but there may be other reasons.
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Written by Henry Fosdike
Updated over a week ago

Updated International Shipping Information – DHL

We ship orders with DHL Express and DHL Global Mail.
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Written by Support U-Mask
Updated over a week ago

I did not receive my tracking number. Why?

Your order might still need to be shipped.
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Written by Support U-Mask
Updated over a week ago

COVID-19 update - delivery time

Due to the COVID-19 pandemic, orders could suffer delays.
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Written by Support U-Mask
Updated over a week ago

Shipping to the USA during the COVID pandemic

Shipping to the USA can suffer severe delays.
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Written by Support U-Mask
Updated over a week ago

Shipping is taking too long - what can I do?

There may be major delays due to COVID-19.
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Written by Support U-Mask
Updated over a week ago

Where can I see the status of my order?

To see the status, you can log into your account on U-Mask.
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Written by Support U-Mask
Updated over a week ago